AMERICAN QUEEN STEAMBOAT COMPANY TEMPORARILY SUSPENDS SERVICE THROUGH APRIL 12
American Queen Steamboat Company (AQSC), a Hornblower® Company, announced that it will immediately suspend operations across all ships and will resume service on April 12. The decision was made following wide-spread governmental restrictions across ports, cities and public institutions.
AQSC thanks its guests, travel agent partners, vendors and team members for their patience and understanding during this rapidly evolving situation. The decision to suspend service was a difficult choice but necessary in response to federal and state mandates.
“American Queen Steamboat Company, a leader in North American river cruises, has been monitoring and managing the COVID-19 situation for weeks," shares John Waggoner, founder and CEO of American Queen Steamboat Company.“ By pausing the operations of our ships, our goal is to reassure our guests, team members and partners of our commitment to the health, safety and well-being of all who sail with us.”
Sailings currently in progress will conclude as scheduled. AQSC is contacting all booked guests regarding their upcoming cruises and available options. AQSC will be providing a future cruise credit of 125% of the cruise fare for those guests impacted from this action.
NEW CHANGE POLICY (for domestic reservations only)
For customers booked to depart between March 14 and April 11, no action is necessary at this time. Our customer service team will be reaching out in the coming days to answer any questions that you may have.
For all sailings between April 12 and April 30, 2020, guests can cancel up to 24 hours before sailing. Reservation is subject to standard cancellation penalties and guests will receive a future cruise certificate for the penalty amount.
For all sailings after April 30, 2020, guests can cancel up to 30 days before sailing, or up to April 30 (whichever comes first). Reservation is subject to standard cancellation penalties and guests will receive a future cruise certificate for the penalty amount.
Any reservation may move to another sail date in 2020 and their current cancellation penalty applies to the new sail date. New sail date must be of equal or greater value and guest is responsible for any increase in fare. AQSC will cover flight change fees for those guests that immediately move to a new sail date.
Terms:
- The future cruise certificate will include voyage fare, hotel packages, city stay packages and insurance.
- The future cruise certificate will not include the Kentucky Derby Premium Package
- Port fees will be refunded as normal.
- Future Cruise Certificate must be used by the original booked travelers only.
- Future Cruise Certificate is valid for travel in 2020 or 2021.
- This policy is in effect until 4/30/2020.
- Valid on domestic reservations only.
International guests please contact your travel professional or our International Sales Department at international@aqsc.com.
TEMPORARY DEPOSIT POLICY
- Deposits are now $500 per person, with final payment due at 60 days to sailing for all cruises on both AQSC and Victory Cruise Lines.
- This policy can be changed or withdrawn at any time without notice.
- Valid on new reservations only.
Updated March 18, 12:59 PM (EST)